Privacy policy

Last updated: 15 October 2026

Who we are

Young Support Services Limited (“we”, “us”) runs residential homes for children and young people in Cheshire. We are the data controller for the personal information described in this policy.

Address: Office D7, Victoria House, Lugsdale Road, Widnes WA8 6DJ
Email: Info@youngsupportservices.co.uk
Phone: 0151 374 2841
Registered in England and Wales, company number 16215758
Registered office: Office D7, Victoria House, Lugsdale Road, Widnes WA8 6DJ

This policy covers our website and the enquiries that come to us through it.

What we collect

We only collect what you choose to give us:

Enquiry and referral messages: your name, email address, phone number if you give it, the topic you choose, and your message.
Careers interest: the same details, plus anything you tell us about yourself and the role you are interested in.
Emails and phone calls: your contact details and what you tell us.

Like most websites, our web hosting may record technical information such as your IP address and browser type in server logs, to keep the site secure and working.

Why we use it, and our lawful basis

To reply to your enquiry or referral and manage our relationship with you. Lawful basis: our legitimate interests in responding to the people and organisations who contact us.
To consider you for work with us when you register your interest. Lawful basis: taking steps at your request before entering into a contract, and our legitimate interests in recruiting.
To meet our legal and regulatory duties, for example safeguarding duties or a request from a regulator. Lawful basis: legal obligation.
To keep the website secure. Lawful basis: our legitimate interests.

We do not use your information for marketing, and we never sell it.

Information about children

Please do not include a child’s name or other identifying or sensitive details in a website message. If you are making a referral, send the young person’s information through your authority’s secure email or systems, and we will arrange the next steps with you.

If a message does include this kind of information, we will move it to our secure case records or delete it, and only keep it where the law allows.

If you are a young person and want to talk to us, you can call or email us, or ask an adult you trust to help you.

We share your information only where we need to:

with the companies that host our website and provide our email
with our professional advisers, such as accountants or solicitors, when needed
with local authorities, the police, Ofsted or other bodies where the law requires it, for example to protect a child from harm

If any of these providers store information outside the UK, we will make sure suitable safeguards are in place.

How long we keep it

Enquiries and referral messages: only for as long as we need them to respond to you and deal with any follow-up.
Careers interest: if we do not offer you a role, we delete your details once that recruitment has ended, unless you agree to us keeping them for future roles.

We then delete the information securely, unless the law requires us to keep it longer.

Keeping it safe

We limit access to the people who need it to do their job, and we use appropriate technical and organisational measures to protect your information.

Cookies

Our website does not use tracking, advertising or analytics cookies, and it does not load fonts or other files from third-party services. If you log in to manage the website, WordPress sets cookies that are needed for that login to work. If we add any other cookies in future, we will update this policy and ask for your consent where required.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the information we hold about you
ask us to correct information that is wrong or incomplete
ask us to delete your information
ask us to limit how we use it
object to how we use it
ask us to move it to another organisation, where this applies

To use any of these rights, email Info@youngsupportservices.co.uk or write to us at the address above. We will reply within one month.

Complaints

If you are unhappy with how we have used your information, please contact us first so we can try to put it right.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:

Online: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113 (Monday to Friday, 9am to 5pm)
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Changes to this policy

We will update this policy if the way we use personal information changes. The date at the top shows when it was last updated.